Shipping & Sales FAQ

Where does Palette Gear ship to?

We offer shipping to many destinations worldwide. If your shipping location is unavailable at check-out, feel free to contact us or check out our Worldwide Retail Partners.

Will I pay taxes and/or duties on my order?

Palette may charge sales tax for sales of Products; Canadian orders will show sales tax (HST or GST) upon checkout, while International orders will have sales tax collected upon import.

If sales tax is not indicated during the checkout process, it will be collected upon import along with all other charges related to customs, duties, and brokerage fees. Palette does not receive these funds, nor do we mandate their collection; they are collected by customs as part of international trade agreements.

If you have questions about import fees, please reach out to us at or purchase from one of our Worldwide Retail Partners on your continent.

For more details please refer to our General Conditions of Sale.

Can I customize my Palette Gear kit?

Yes! Individual dials, sliders, and buttons are now available to order. Combine these add-on modules with one of our kits (Starter, Expert, or Professional) to achieve your ideal setup!

Our recommended maximum is 18 modules, not including the Core. Keep in mind, however, each module can be assigned multiple functions using our profile switching function.

What is the Warranty & Returns policy?

Included with your Palette hardware is a limited one (1) year manufacturers warranty from the date of purchase, and we offer a 30-day return policy (shipping not included).

For more details please refer to our General Conditions of Sale.



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